Terms of service

These Terms and Conditions (“Terms”) govern your access to and use of the website operated by LIE TO ME SWEET (“Company,” “we,” “us,” or “our”), including any purchases made through the website (the “Services”).
By accessing, browsing, or purchasing from the Services, you agree to be legally bound by these Terms. If you do not agree, you may not use the Services.

1. ELIGIBILITY
You must be at least 13 years of age to use the Services. By using the Services, you represent and warrant that you meet this requirement.

2. PRE-ORDER POLICY (IMPORTANT)
Most items sold through the Services are offered on a pre-order basis, unless explicitly stated otherwise.
By placing a pre-order, you acknowledge and agree that:
* The item is not in stock at the time of purchase.
* Production timelines may vary.
* Shipping timelines are estimates only.
* There is no guaranteed ship date or delivery window.
* Orders may ship in multiple batches.
* Items within the same order may ship separately.
* Manufacturing, supply chain, customs, or logistics delays may occur.
Payment secures your position in the production queue.
By completing checkout, you expressly acknowledge and agree that your purchase may require extended fulfillment time.

3. NO CANCELLATIONS ON PRE-ORDERS
All pre-order purchases are final.
Once an order is placed, it cannot be canceled, modified, or refunded due to production timing, shipping estimates, or delays outside of our control.
By placing an order, you agree not to initiate a payment dispute or chargeback based solely on shipping timeline expectations.

4. SHIPPING & DELIVERY
Shipping timelines are estimates only and are not guaranteed.
We reserve the right to:
* Ship orders in multiple batches
* Ship partial orders at no additional cost
* Change shipping carriers without notice
Risk of loss transfers to you once the package is delivered to the carrier.
We are not responsible for delays caused by:
* Production delays
* Supply chain interruptions
* Customs processing
* Carrier delays
* Weather or force majeure events
Tracking information will be provided when available.

5. INSTAGRAM UPDATES
Production timelines, batch releases, and general fulfillment updates are communicated primarily through our official Instagram account.
By placing an order, you acknowledge that Instagram is the primary public source for production updates.
Customers are responsible for monitoring updates via our official social channels.

6. RETURNS & REFUNDS
Due to the limited and pre-order nature of our products:
* All sales are final unless otherwise stated.
* Returns are accepted only at our sole discretion.
* Approved returns must be unused and in original condition.
We reserve the right to deny any return that does not meet our policy requirements.

7. PRODUCT INFORMATION & AVAILABILITY
We attempt to display products accurately. However:
* Colors may vary based on device screens.
* Product descriptions may contain minor inaccuracies.
* Availability may change without notice.
We reserve the right to modify or discontinue products at any time.

8. FRAUD & PAYMENT PROTECTION
We reserve the right to:
* Cancel any order suspected of fraud.
* Refuse service to anyone for any reason.
* Request additional verification for high-risk transactions.
Orders flagged by our fraud detection system may be delayed or canceled.

9. CHARGEBACK & PAYMENT DISPUTE POLICY
By placing an order, you agree that:
* You will contact us first to resolve any concerns.
* You will not initiate a chargeback for reasons related to pre-order timelines or estimated shipping windows.
Fraudulent chargebacks may result in:
* Permanent ban from future purchases
* Submission of evidence to payment processors
* Legal recovery efforts for associated costs
We reserve all rights to dispute illegitimate payment reversals.

10. DISCLAIMER OF WARRANTIES
The Services and all products are provided “AS IS” and “AS AVAILABLE.”
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee uninterrupted, secure, or error-free operation of the Services.

11. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
LIE TO ME SWEET shall not be liable for any indirect, incidental, consequential, special, or punitive damages.
Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

12. ARBITRATION & CLASS ACTION WAIVER
Any dispute arising from these Terms or your use of the Services shall be resolved through binding individual arbitration.
By agreeing to these Terms, you waive:
* The right to a jury trial
* The right to participate in a class action
* The right to participate in a class arbitration
Arbitration shall be conducted in the State of [Insert State], in accordance with applicable arbitration rules.
You may opt out of arbitration within 30 days of your first purchase by sending written notice to [Insert Email].

13. INTERNATIONAL ORDERS
International customers are responsible for:
* Customs duties
* Import taxes
* VAT
* Brokerage fees
We are not responsible for customs delays or fees.
If a package is refused or abandoned, we are not obligated to issue a refund.

14. GOVERNING LAW
These Terms are governed by the laws of the State of [Insert State], without regard to conflict of law principles.

15. MODIFICATIONS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.